You have 10 days to return the item to www.doortodoorfurnishings.com in new condition and original packaging, if you are not 100% satisfied with your item. You, the customer, are responsible for return shipping. Once the merchandise is received at our warehouse and inspected, we will refund the purchase price (not including shipping) less a 20% re-stocking fee. Your credit will be processed within 1 week. We also will not charge a fee on canceled orders that have not been processed! We normally process all orders within 24 hrs.
If an item is found defective, we will repair or replace it at no cost to you. So it is important that you inspect the furniture for damages upon delivery. If the damage is found after the delivery service leaves, we can still repair or replace that item but we will charge you for the delivery service.
Mattresses that have never been removed from original bag can be returned up to 7 days after date of delivery. We have a 20% restocking fee that will apply for any new returned mattress. Mattresses are not returnable once removed from plastic bag.
Special Order products are subject to a 50% charge.
We cannot be held responsible if your order does not fit into your home. You cannot refuse or return your order for this reason. We cannot be responsible for the furniture damage, floors or walls damage, if it is difficult to maneuver a piece of furniture in narrow halls, doorways, stairwells, etc due to arrangements of your home. If you have purchased from us a special assembly package, all the furniture must be inspected immediately upon assembly completion for damage! Only at this time can a damage claim be filed.
It is solely the responsibility of the customer to transport returned merchandise to the store. We can arrange a delivery service to pickup merchandise that needs to be returned or exchanged for an additional fee which is paid directly to the delivery service.